Privacy Policy

1. Introduction

Welcome to PostAhead ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform, including our website and mobile application (collectively, the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and email address when you create an account
• Profile information from connected social media accounts
• Payment information for subscription services
• Communication data when you contact us

2.2 Social Media Account Information

When you connect your social media accounts (Instagram, Twitter, LinkedIn, TikTok, YouTube), we collect:

• Account profile information (username, display name, profile picture)
• Access tokens to manage your content
• Post data and analytics
• Follower and engagement metrics

2.3 Usage Data

We automatically collect:

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Log files and analytics data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our Service
• Manage your social media accounts and post content
• Process payments and manage subscriptions
• Send you updates, newsletters, and promotional materials
• Respond to your comments, questions, and requests
• Analyze usage patterns to improve our Service
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 Third-Party Services

We share information with:

• Social Media Platforms: To post content and manage your accounts
• Payment Processors: To process subscription payments (Stripe)
• Analytics Providers: To analyze usage and improve our Service (PostHog)
• Cloud Storage: To store and process your data securely

4.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure hosting infrastructure

6. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information: Until you delete your account
• Social media tokens: Until you disconnect the account
• Usage data: Up to 2 years for analytics purposes
• Payment data: As required by financial regulations

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Delete your personal information
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Revoke consent for data processing

To exercise these rights, please contact us at [email protected]

8. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure adequate protection through appropriate safeguards such as:

• Standard Contractual Clauses
• Adequacy decisions by relevant authorities
• Certified frameworks (Privacy Shield, etc.)

9. Children's Privacy

Our Service is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your privacy rights

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

14. Data Deletion Instructions

To delete your data from our platform:

1. Log into your PostAhead account
2. Go to Settings → Account
3. Click "Delete Account" and follow the instructions
4. Alternatively, email us at [email protected] with your deletion request

We will delete your data within 30 days of your request, except where retention is required by law.